Rua Padre Luís Cabral, 882-884, 4150-459 Porto

We’re open Monday – Friday, 9 a.m. – 6:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Online purchases at www.snughughome.com may be made in Portugal, Spain, Germany, UK, France, Italy, Greece, The Netherlands, Belgium, Ireland, Sweden, Finland, Denmark, Austria, Monaco, Luxembourg, Norway, Switzerland, Russia, Poland, USA, Canada and Australia.

*Please contact us if you live in any other country.

If an article is out of stock, it will be restocked as soon as possible. If the item runs out it will be withdrawn from the website.

Photos are taken with the highest quality to reflect every detail of each product. You may find differences in products in which the format of the raw materials and their manufacture affect the final results, such as handmade products.

To get all the latest news, www.snughughome.com users can subscribe to a periodic newsletter with information on offers and new products. You can subscribe in the Newsletter section.

In all the SNUG HUG & CO e-mails you receive there is a link for you to cancel your subscription immediately.

No, you do not need to register. But once you have registered, you will be able to access and make purchases or change your personal details.

Yes, you can contact us through Customer Service line at +351 223 244 441 (Mon-Fri 9:00 to 18:00) or send us an email to info@snughughome.com

You can make enquiries about products, orders, payments, returns and other issues.

Yes, provided the packaging and dispatch process has not yet begun. You can request cancellation by using the e-mail orders@snughughome.com.

The damaged item will be replaced as soon as possible.

To request a replacement please use our e-mail orders@snughughome.com.

We try to replace the wrong item as soon as possible without extra charge. You can request the change through the e-mail orders@snughughome.com.

You will find all the information here.

The following payment methods are available: Visa, Visa Electron, Mastercard, American Express and Paypal.

The details we request from you must be the same as those on your credit card. A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.

Please contact your bank about any queries you may have about your credit card.

Yes. In the shopping basket, you can indicate whether the purchase is made for an individual or a company. In the event of the latter, you will be asked to provide your tax details.

It depends on the purchase amount and the shipping location:

You will receive it in an estimated period of 5-7 working days.

1. Fill in the return request form.

2. Pack the products along with the return request form.

3. Send to:
SNUG HOME ONLINE, LDA.
RUA PADRE LUIS CABRAL, 882-884
4150-459 PORTO
PORTUGAL

4. Pay for any shipping costs yourself.

DEADLINE:
You will have a maximum of 14 days after receiving the order to make any returns.

DEFECTIVE PRODUCTS:
Call +351 223 244 441 or send an e-mail to orders@snughughome.com

Send us an email

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