Policies and Conditions

PRIVACY POLICY

  1. Every time you use this website you will be bound by current Privacy Statement and You should review this text every time you use the website to satisfy yourself that you are comfortable with it.
  2. Personal data You provide will be kept in a file under the responsibility of SNUG HOME ONLINE, LDA.
  3. SNUG HOME ONLINE, LDA. with registered address at Rua Padre Luis Cabral, 882-884, 4150-459 Porto – Portugal, being in charge of the file, undertakes to mantain your personal information confidential and to ensure the exercise of your access, rectification, cancellation and objection rights .
  4. The user hereby guarantees that the personal data provided is true and accurate and undertakes to notify any change or alteration to the same. Any loss or damage caused to the website or to the person responsible for the website or to any third person through the provision of erroneous, inexact or incomplete information on the registration forms will be the exclusive responsibility of the User.
  5. Cookies:
    We use cookies in this website, small text files with information on your navigation in this site whose principal objective is to improve your experience in the website. By accepting this privacy policy you consent to the use of the cookies used in this website and which are described on the previously indicated page.

 

TERMS AND CONDITIONS

1. INTRODUCTION

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website www.snughughome.com and the purchase of products through such website (hereinafter, the “Terms”).
Please read through these Terms and Conditions and our Privacy Policy (defined as “Data Protection Policies”) prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Terms and the Data Protection Policies, do not use this website.
These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use the website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.
You can contact us for further information through e-mail info@snughughome.com

2. COMPANY DETAILS

Sale of goods through this website is carried out under the www.snughughome.com name by SNUG HOME ONLINE, LDA, a Portuguese company with registered office at Rua Padre Luis Cabral, 882-884, 4150-459 Porto – Portugal, registered by the Registo Comercial do Porto wtih VAT No. 513 583 319.
YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.

3. USE OF OUR WEBSITE

By using this website and/or by placing any order through it, you undertake:

– To use the website exclusively to make legitimate enquiries or orders.
– Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.
– To provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).

If you do not give us all of the information that we need, we may not be able to complete your order.

By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

4. HOW THE CONTRACT IS FORMED

The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between us and you until your order has been expressly accepted by us (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.

To place an order, you will be required to follow the shopping process online and press the “Authorise payment” button to submit the order. After this, you will receive an email from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Delivery Confirmation”). The contract for the purchase of a product between us (“Contract”) will only be formed when we send you the Delivery Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Delivery Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Delivery Confirmation.

5.AVAILABILITY OF PRODUCTS

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order the substitute products we will reimburse any amouth that you may have paid.

6.REFUSAL OF ORDER

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time.

We will not be liable to you or any other third party by reason of our withdrawing any product from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

7. DELIVERY

Subject to availability (see Clause 5 above), and unless there are any exceptional circumstances, we will endeavour to fullfil your order for product(s) listed in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.

Please note however that we do not deliver on Saturdays, Sundays or festive days.

8. UNABLE TO DELIVER

If we are unable to deliver your product(s) will be forwarded for further pick up. We will leave a note explaining where your parcel is and how you can pick it u por rearrange delivery.
In case the order could not be delivery for reasons not attributable to us, we shall assume that you wish to cancel the
Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charge (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.

Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.

9. PRICE AND PAYMENT

The price of any products will be as stipulated on our site, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the products you will receive a full refund.

We are under no obligation to provide the product(s) to you at the incorrect (lower) price (even after we have sent you a Delivery Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in DELIVERY.

Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have finished shopping all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in “My Account” area.

Payment can be made by Visa, Mastercard and American Express cards and PayPal. To minimise the possibility of unauthorised access, your credit card details will be encrypted.

Once we receive your order, we will request a preauthorization on your card to ensure there are sufficient funds available to complete the transaction. No charge will be made to your credit card until your order has been dispatched for delivery. However, if your form of payment is Paypal, the charge will be made the moment we confirm the order.

By clicking “Authorise payment” you are confirming that the credit card is yours . Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or nondelivery and may not be able to form a Contract with you.

10. VALUE ADDED TAX

Pursuant to the prevailing rules and regulations in force, all purchases done through the web site are subject to Portuguese VAT (23%).

11. RETURNS POLICY

11.1. Statutory right to cancel your purchase

– Right to cancel

If you are contracting as a consumer, you have the right to cancel the Contract, within 14 days, without giving any reason.
The cancellation period will expire after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the products, or in case of multiple products in one order delivered separately, after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last product.

To exercise this cancellation right, you must notify SNUG HOME ONLINE, LDA., RUA PADRE LUIS CABRAL. 882- 884, 4150-459 PORTO – PORTUGAL, or send an e-mail to orders@snughughome, with your decision to cancel the Contract by making a clear statement to us that you wish to cancel the Contract. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of this cancellation right before the cancellation period has expired.

– Effects of cancellation

If you cancel the Contract, we will reimburse to you all payments received from you, including the costs of delivery.
Reimbursement will be without undue delay and in any event not later than 14 days from the day we have received your cancellation intention.

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the products back.

You shall hand back the products to SNUG HOME ONLINE, LDA., Rua Padre Luis Cabral, 882-884, 4105-459 Porto – Portugal.

11.2 Common provisions

You can only cancel the contract if the products are returned in the exactly same conditions as you received them. No reimbursement will be made if any damage was inflicted to the products.

Please return the products using or including all their original packaging, instructions, and other documents. You must include the return request form.
You can make the returns to: SNUG HOME ONLINE, LDA., Rua Padre Luis Cabral, 882-884, 4150-459 Oporto – Portugal. We advise you to make the return as soon as possible.

After examining the products, we will inform you of whether you have the right to reimbursement of the amounts paid.
Refunds will always be credited on to the same card or method of payment used to make the purchase.

You are responsible for the cost and risk of returning the products to us.

If you have any questions, you can contact us by e-mail to orders@snuhhughome.com or by calling +351 223 244 441.

11.3 Returns of defective products

In circumstances where you consider that the product does not conform with the Contract at the time of delivery, you should promptly contact us via e-mail orders@snughughome.com with details of the product and its damage. You should return the product to us to the following address: SNUG HOME ONLINE, LDA – RUA PADRE LUIS CABRAL, 882-884, 4150-459 PORTO – PORTUGAL.

We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via email that you are entitled to a refund or replacement of the defective product.

Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Refunds will always be credited on to the same card or method of payment used to make the purchase. This clause does not affect your statutory rights.

12. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.

13. LINKS FROM OUR WEBSITE

We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

14. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. NOTICES

All notices given by you to us should be given via e-mail info@snughughome.com. Subject to and as otherwise specified in Clause 14 we may give notice to you at either the email or postaladdress you provide to us when placing an order.

16. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it (aside from our guarantee), without our prior written consent.

We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer of your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

17. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

An event outside our control includes any act, event, nonhappening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

– Strikes, lock-outs or other industrial action.
– Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
– Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
– Impossibility of the use of public or private telecommunications networks.
– The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the any event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the any event outside our control.

18. WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writting.

19. SEVERABILITY

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. OUR RIGHT TO VARY THESE TERMS

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

21. LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of products through such website will be governed by Portuguese law.
Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the Portuguese law and to the jurisdiction of the “Unidade Central da Instância Cível do Porto” court house.
If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.

22. FEEDBACK

Your opinion is important to us. Please send all feedback and comments to us via email to info@snughughome.com.